In this Case Study we speak to Monica Barbosa, Head of Account Development for RSS Infrastructure, as she discussed her role within the company and how she got started in the rail/civils sectors.
Hello Monica Barbosa, what were you doing before you started working at RSS Infrastructure?
“Most of my career I have worked predominately in the political and transportation sector, officially joining the railway industry in early 2018. I joined the rail industry as the Membership Engagement Manager at the Railway Industry Association (RIA), the representative body for UK-based suppliers of equipment and services to the world-wide industry. In my last role, I was the Business Development and Communications Director at XRail Group, a nationally and internationally recognised Rail Signalling Services supplier and infrastructure survey provider”.
Have you ever worked in the rail/civils sectors before working at RSS Infrastructure?
“I have worked in the rail industry since early 2018 – however I have never been a part of the civils sector. Working for RSS Infrastructure I have been able to see and work alongside the wide range of integrated infrastructure solutions that we provide to the rail and construction sector, including; Construction & Civils, Magnetic Track Safety Solutions, Overhead Line Electrification, Safety-Critical Resource & Recruitment, Signalling, Track Warning Services, Vegetation Management and Welding Services – that is to name only a few!”.
What is your job role and responsibilities at RSS Infrastructure?
“Here at RSS Infrastructure I am the Head of Account Development. I am responsible for managing accounts and our clients. I am tasked with supporting with the growth of our business, finding new business opportunities, and building our company brand. My main goal is to ensure that we provide exceptional client experience and increase customer satisfaction”.
What are your plans for the future, and how will working at RSS Infrastructure help with these plans?
“Since joining the rail sector, I have been heavily involved in increasing the voice of the rail supply community, with a focus on the SMEs and Apprenticeships and I want to continue this in the future. Additionally, I am passionate about the rail industry and its people; I am committed to promoting gender equality, inclusion and diversity and empowering the younger generation to pursue a career in transport industry.
Being a member of the family here at RSS Infrastructure, I have been able to be at the heart of not only increasing the voice of an SME who provides services for the infrastructure nationally, but also supporting the next generation of railway professional As part of RSS Infrastructure partnership with INFRA Skills, we support minority ethnic groups, women, ex-offenders, ex-Armed Forces, young people, those with disabilities and individuals struggling to find employment by reducing the number of difficulties facing them whilst trying to gain employment”.
For more information on RSS Infrastructure, please visit: www.rssinfrastructure.com
